Frequently Asked Questions

We have a welcoming showroom in Darlington with friendly and helpful staff that can help guide you to the right bed. If you are unable to make into our showroom please feel free to contact us on our advice hotline (01325) 485000. We are open 7 days a week during normal business hours.

Many items are from stock and available for a quick delivery however as guidance we also show the approximate delivery timescale on the product page. If you have a question about the delivery timescale you can contact us and we can provide a more accurate delivery timeframe.

The old adage of “bad back, hard mattress” doesn’t necessarily apply anymore. Mattress design and specification have moved on so much that many mattresses today offer a hight support level whilst not needing to be very firm. For more advice onwhich mattress may be right for you please feel free to pop into our showroom or ring our advice hotline (01325) 485000.

There may be an initial odour from your new bed. This is perfectly normal and should disaster naturally over time. To speed this process up just leave your bed in a well ventilated room.

Unfortunately at the moment we are unable to build your bed frame of take away old bed & mattresses.

Yes our website is completely secure and shows a green paddock in the address bar meaning the site is encrypted. In turn all information is sent via a secure encrypted connection. You can also place an order through telephone (01325 485000).

As a experienced bed retailer of over 40 years we offer all our products with a guarantee. Many items also with an additional manufacturers guarantee which will be detailed in the product description.

We are here to help you and have a advice hotline manned with friendly and knowledgable staff open 7 days a week during business hours. You can also contact us via e-mail at sales@numberonebeds.com.